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FAQ

THE MOST COMMON QUESTIONS

  • I collant danza Italiento sono fatti interamente in Italia?
    Si, i collant danza Italiento cosi come le calze danza e tutto l'abbigliamento sono progettati e prodotti interamente in Italia nel nostro stabilimento in Lombardia, nel distretto internazionale della calza di Castel Goffredo(mn)
  • Is the return free?
    Returning the product is free. It will be our responsibility, once the request has been initiated, to provide you with the waybill on our behalf. The customer must provide the starting address of the object and apply the waybill that we will provide.
  • Shipping Times
    We strive to process your order as quickly as possible, however the package may take 2 to 5 business days. We are exempt from any liability if due to causes not due to us. the shipment should be delayed beyond the deadline.
  • How soon can I return the product?
    Each product can be returned within 30 days. You have 30 days from the purchase to return your product. After 30 days it is no longer possible to return the product, however it is possible to contact customer service to resolve any problems.
  • How do i return a product?
    To return a product, please send a written request to the emailinfo @ italiento, com or whatsapp at + 39 338534934, indicating: - order number with name and surname of the buyer - reason for return. then we will send you an email with the instructions to follow for the return.
  • Do the beneficial characteristics vanish with washing?
    No, all the benefits of Italiento socks do not vanish. The products are designed to provide benefits on an ongoing basis. The properties of the yarns and weaving do not fade with washing. However, it can happen that wear during repeated uses can wear down the fibers and consequently also the total effectiveness.
  • When is the refund issued?
    The refund of the amount spent will be issued as soon as we have received the return package and have checked the contents. It can take between 7 and 10 business days. The refund will be credited to the same payment method.
  • Why does a product with so many features cost so much?
    Our goal is to bring benefits and not to offer low-to-medium quality products at competitive prices. To create these fields we need many stages of control and craftsmanship. Precisely because we want everything to be flawless, we cannot afford to industrialize certain phases and consequently reduce costs.
  • Why should I choose Italiento instead of another sock?
    There are many reasons: -Last longer than traditional tights - benefits the legs - it adheres perfectly to the liner, stabilizing the foot with its plantar grip - energizes the legs thanks to compression. - thanks to the technology, the yarn exploits the FIR rays generated by the body in motion, to return them in the form of energy in the legs. - it is antibacterial and prevents the formation of bad odors due to sweating. ... and so much more.
  • Is it possible to cancel an order?
    Yes! Just send us an e-mail to info@italiento.com
  • How can I contact support?
    In case of need, you can contact the whatsapp number +39 3393119725. Place the request and within a maximum of 24 hours you will be contacted. Alternatively, you can use the site's chat.
  • Is there a similar sock on the market?
    No! Italiento is one of a kind and is built on a patent made by us
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